Just because we fully believe in each and every one of our products doesn't mean that you have to. Sometimes, perhaps you are already at home when you realize that you have chosen the wrong product. At TAX FREE Heinemann, returns are no problem at all – whether you have made your purchase in one of our airport shops, on a cruise ship or online. After all, your satisfaction is even more important than our range of products. You can find helpful information relating to returns and complaints on this page.

Don't you like the item that you purchased or is it faulty? Would you like to exchange or return the product, or get it repaired? Please select the appropriate topic.

Any questions concerning returns, refunds or exchanges?
Find more information in our FAQ section:

We hope that we have been able to answer all of your questions. If this is not the case, our Customer Service team will be happy to provide you with more help.