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General terms and conditions of the TAX FREE Heinemann online shop

Welcome to the TAX FREE Heinemann online shop!

Our webshop provides the following services:

Delivery service

If you have a valid flight ticket, you can make a binding order for any of the products that we offer, up to 6 months before your day of travel, and get your purchases delivered conveniently to your home.

Pre-Order

Take advantage of the opportunity to make a non-binding reservation on products in one of our TAX FREE Heinemann shops at the airport and pick your purchases up in person at a convenient time.

The following contains our general terms and conditions for business relationships between and you as a user of our delivery and pre-order services via our online platform www.taxfree-heinemann.dk . Please read through these general terms and conditions, as well as our data protection statement, carefully.

Section I: General provisions

  1. Scope of application and provider
  2. Registration, account, access data
  3. Order process
  4. Image rights and trademarks

Section II: Specific conditions for use of our TAX FREE Heinemann delivery service

  1. Conclusion of contract
  2. Conditions of delivery and self-supply reservation
  3. Prices and shipping costs
  4. Payment terms
  5. Retention of title
  6. Cancellation rights
  7. Contractual return rights
  8. Warranty claims and liability
  9. Information in accordance with the BattG

Section III: Specific conditions for use of our pre-order service

  1. Pre-order and confirmation of receipt
  2. Binding offer/missing delivery options/cancellation/change
  3. Conclusion of contract

Section IV: Final provisions

  1. Governing law
  2. Complaints
  3. Information regarding extrajudicial settlements
  4. Legal consequences of the invalidity of individual regulations

Section I: General provisions

  1. Scope of application and provider
    1. The general terms and conditions set out below apply to your registration as a customer in our TAX FREE Heinemann online shop, your use of the website (see sections I and IV), your use of the TAX FREE Heinemann delivery service (see sections I, II and IV) and your use of the pre-order service (see sections I, III and IV).
    2. The TAX FREE Heinemann online shop is operated by

      Gebr. Heinemann Retail ApS
      Vestvej 1
      2700 Kastrup
      Denmark
      Telephone: +45 53 85 23 62
      E-Mail: service@taxfree-heinemann.dk

  2. Registration, account, access data
    1. To register in our TAX FREE Heinemann online shop and be able to use our TAX FREE Heinemann delivery service and/or pre-order service, you must
      1. be at least 18 years old and
      2. be authorised to enter into a binding contract with us, without being constrained by the applicable laws.
    2. You guarantee that the information that you submit to us during registration is accurate, correct and complete, and that you will notify us immediately of any changes to this information.
    3. Each user is permitted to create one account only. But you also have the option to order as a guest, without the creation of an account.
    4. As a user, you are not permitted to give third parties access to the access data for your account in our TAX FREE Heinemann online shop. This is to ensure that no third parties can misuse your account.
    5. You hereby acknowledge that you are responsible for each time that your user name and password is used to access our TAX FREE Heinemann online shop, as far as this was caused by at least negligent acts or omissions.
    6. If you lose your user name and password, these are stolen or you realise that your account has been used by a third party without your knowledge, you must contact us and change your password as soon as possible.
  3. Order process
    1. You can place the products available at taxfree-heinemann.dk in your shopping cart for the TAX FREE Heinemann delivery service or the pre-order service. You can see and change your selection of items at any time before the order or pre-order is dispatched.
    2. The TAX FREE Heinemann delivery service and pre-order service may not both be used together as part of one order.
    3. You are permitted to use our TAX FREE Heinemann delivery service and pre-order service only if you accept the general terms and conditions by clicking on the "Accept GTC" button.
  4. Image rights and trademarks
    All image rights and trademarks are held by Heinemann Retail APS or its partners. Use without express permission is prohibited.

Section II: Specific conditions for use of our TAX FREE Heinemann delivery service

The conditions stated in Section II apply if you select the "[Buy now]" option only.

  1. Conclusion of contract
    1. The products presented in our TAX FREE Heinemann online shop do not constitute a binding offer. By pressing the "[Buy now]" button, you are making a legally binding offer to buy the products that are in your shopping cart. Our products are sold for personal use in standard household quantities only.
    2. An automated e-mail will be sent immediately after you have placed the order to confirm its receipt. This e-mail documents only that we have received your order and does not constitute the acceptance of your order.
    3. We may accept your order by sending you a separate order confirmation by e-mail or by shipping the goods within three working days. You will be informed promptly of shipment by e-mail.
    4. We will save the terms of our contract and send you the order information (consisting of your order, the general terms & conditions and order confirmation) by e-mail. You can view past orders in your account.
    5. Contracts with customers of our online shop are made exclusively in Danish, or in English, depending on whether the customer places an order on the Danish-language or English-language pages of the online shop. If your order is placed on the Danish-language website, the Danish version only of these general terms and conditions is relevant. If your order is placed on the English-language website, the English version only of these general terms and conditions is relevant.
    6. Customers warrant that they are over 18 years of age by submitting their order. Customers further warrant that their information regarding their age, name and address are correct.
  2. Conditions of delivery and self-supply reservation
    1. Delivery is made within Denmark only.
    2. Unless otherwise stated on product selection, the delivery period usually is three working days. The delivery period indicated by us begins when we confirm the order.
    3. We may deliver ordered products separately, provided that the products can be used individually, in which case we will pay any additional shipping costs.
    4. If the goods cannot be delivered after three delivery attempts and this is your fault, we reserve the right to rescind the contract. In this case, full reimbursement will be made immediately for all payments made.
    5. If the ordered product is not available despite concrete cover transactions because, through no fault of our own, we have not received this product from our supplier and will not receive the product in the foreseeable future, we reserve the right to rescind the contract. In this case, we will inform you immediately and, if possible, propose the delivery of a comparable product. If no comparable product is available or you do not wish to receive a comparable product, we will promptly refund any purchase price and relevant shipping costs paid by you.
    6. Due to necessary technical processes within our goods management system, in rare instances a particular vintage of wine may be temporarily out of stock. In such cases, we will automatically provide you with the following year's vintage, provided that it is similar in variety, price and quality. Should this wine fail to meet your expectations, we would ask you to send the delivery back to us, stating the reason for the return. We will then immediately refund the full purchase price.
  3. Prices and shipping costs
    1. The prices quoted on the product pages of our TAX FREE Heinemann online shop include the relevant legal VAT and other price components.
    2. The prices quoted also include shipping costs, if starting from an order amount of at least DKK 399. If the order amount is less than this, you are responsible for a flat shipping charge of DKK 39. As part of promotions, we may make exceptions to this in favour of individual or all customers.
  4. Payment terms
    1. The purchase price is due for payment when we ship the order.
    2. You may pay by credit card, ApplePay or MobilePay.
      Credit card
      In the order process you enter your credit card details. After successful legitimation as legitimate cardholder, the payment transaction will be carried out automatically and the card will be charged. To ensure the security of your payment, credit card payments are managed by our payment partner Adyen N.V. (Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, The Netherlands). You will receive further instructions during the ordering process.
  5. Retention of title
    We retain the title to all goods until full payment is received. Prior to transfer of title, products may not be pledged, assigned for security purposes, processed or redesigned without our consent.
  6. Cancellation rights
    1. If you are a consumer (i.e., a natural person who places an order for purposes that do not primarily involve commercial or freelance business activities), you have cancellation rights as provided by applicable law.
    2. With respect to your cancellation rights, we hereby advise you as follows:
      If you have ordered several goods by placing one single order and the goods are delivered in one delivery, your cancellation rights are as follows:
      – Start of the cancellation policy without partial deliveries –
      Cancellation policy
      Cancellation rights

      You have the right to cancel this contract within 14 days for any or no reason.

      The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the last goods of the partial delivery.

      To exercise your cancellation right, you must notify us ( Gebr. Heinemann Retail ApS, Varegård Øst, Tværvej E, 2770 Kastrup, Att: customer service, Telephone: +45 53 85 23 62, E-mail: service@taxfree-heinemann.dk) by sending us a clear, written statement (e.g., by post, fax or e-mail) of your decision to cancel this contract. You may, but have no obligation, to use the attached withdrawal form.

      Notice of cancellation is considered timely provided it is sent before the end of the cancellation period.

      Consequences of cancellation

      If you cancel this agreement, we must refund you for all the payments we have received from you, including the cost of delivery (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the lowest cost standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. The refund will be made using the same method of payment used by you for the original transaction, unless expressly agreed otherwise with you. We will not refund any delivery costs incurred if you withdraw from the purchase.

      We may refuse to refund your payment until you have returned the goods to us or have provided proof that you have shipped the goods back to us, whichever event occurs first.

      You must ship the goods back to us personally or return them promptly, in any event not later than 14 days from the date on which you provide us with notice of cancellation, Gebr. Heinemann Retail ApS, Varegård Øst, Tværvej E, 2770 Kastrup, Att: customer service. Returns are timely provided the goods are returned before the end of the 14-day period. We will pay the costs of return shipping.

      You are responsible for any depreciation of the products only if such depreciation results from your handling of the products in a manner not necessary for inspecting the condition, features or functionality of the product.

      – End of the cancellation policy without partial deliveries –

      If you have ordered several goods by placing one single order and the goods are delivered in multiple deliveries, your cancellation rights are as follows:

      – Start of the cancellation policy with partial deliveries –
      Cancellation policy
      Cancellation rights

      You have the right to cancel this contract within 14 days for any or no reason.

      The cancellation period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the goods.

      To exercise your cancellation right, you must notify us ( Gebr. Heinemann Retail ApS, Varegård Øst, Tværvej E, 2770 Kastrup, Att: customer service, Telephone: +45 53 85 23 62, E-mail: service@taxfree-heinemann.dk) by sending us a clear, written statement (e.g., by post, fax or e-mail) of your decision to cancel this contract. You may, but have no obligation, to use the attached withdrawal form.

      Notice of cancellation is considered timely provided it is sent before the end of the cancellation period.

      Consequences of cancellation

      If you cancel this agreement, we must refund you for all the payments we have received from you, including the cost of delivery (except for any additional costs resulting from the fact that you have chosen a different type of delivery than the lowest cost standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us. The refund will be made using the same method of payment used by you for the original transaction, unless expressly agreed otherwise with you. We will not refund any delivery costs incurred if you withdraw from the purchase.

      We may refuse to refund your payment until you have returned the goods to us or have provided proof that you have shipped the goods back to us, whichever event occurs first.

      You must ship the goods back to us personally or return them promptly, in any event not later than 14 days from the date on which you provide us with notice of cancellation, Gebr. Heinemann Retail ApS, Varegård Øst, Tværvej E, 2770 Kastrup, Att: customer service. Returns are timely provided the goods are returned before the end of the 14-day period. We will pay the costs of return shipping.

      You are responsible for any depreciation of the products only if such depreciation results from your handling of the products in a manner not necessary for inspecting the condition, features or functionality of the product.

      – End of the cancellation policy with partial deliveries –

      To return goods, please use the return label which has been included with your order. Sending goods back with the return package slip is free.

  7. There is no cancellation right for the following contracts:
    1. Contracts for the delivery of products that are not pre-manufactured and the manufacture of which requires individual selection or specification by the consumer, or which clearly are custom-tailored to the personal needs of the consumer,
    2. Contracts for the delivery of products that are perishable or have a short expiration date,
    3. Contracts for delivery of sealed products (e.g., perfumes and cosmetics) which for health or hygiene reasons are not suitable for return if the seal has been removed after delivery,
    4. Contracts for the delivery of goods if, due to the nature of the goods, these were mixed inseparably with other goods after delivery,
    5. Contracts for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract but which can only be delivered 30 days after completion of the contract at the earliest, and for which the actual value depends on fluctuations in the market over which the company has no influence.
  8. The withdrawal form is available to download here.
    Contractual return rights
    1. In addition to your contractual cancellation rights and contractual warranty claims, we also voluntarily grant you contractual return rights on all purchases made in our TAX FREE Heinemann online shop for a total of 14 days from receipt of the goods. These return rights mean that you are entitled to withdraw from the contract by returning the goods to us within 14 days of their receipt (beginning on the day of receipt of the goods). Dispatching the goods on time is sufficient to meet the deadline.
    2. If you would like to return one or multiple ordered goods, please select the required order under "Orders" in your customer account and mark the items that you wish to return, as well as the reasons for return. You can select whether we send you a replacement or reimburse your money. Then please print out the return receipt, cut out the return label and stick it to the package. If your returns consist of multiple packages, you may print out multiple labels. You can now take the package(s) to your PostNord branch.
    3. The prerequisite for exercising your return rights is that you have unpacked, tried or worn the goods only to see what the goods are like, and that the goods are returned complete, in their original condition, intact and without any damages in their original packaging or equally appropriate packaging.
    4. Please send the items that you wish to return to:

      Gebr. Heinemann Retail ApS
      Varegård Øst
      Tværvej E
      2770 Kastrup
      Att: customer service
    5. Your contractual cancellation rights (clause 11) and your contractual warranty claims are not affected by compliance with our regulations for additional contractual (voluntary) right of return and remain independent of this.
  2. Warranty claims and liability
    1. For products purchased in the TAX FREE Heinemann online shop, the provisions on defective products under the Danish sale of Goods Act will apply.
    2. Defective delivered products are subject to contractual claims under the statutory period of two years.
    3. We are liable in all instances of contractual and extra-contractual liability in cases of intent or gross negligence in accordance with the legal provisions for claiming compensation or replacement parts for expenses incurred.
    4. In some cases, we are liable - unless regulated otherwise in clause 13.2 - only in the event of a breach of a contractual obligation, the fulfillment of which would enable the contract to be fulfilled properly in the first place and on the compliance of which you as a customer can regularly reply (cardinal duty), limited as this is to the replacement of foreseeable and typical damage. In all other cases, our liability is excluded subject to the provisions in clause 13.2.
    5. Our liability for damages resulting from injury to life, the body or health, remains unaffected by the above limitations and exclusions of liability for guaranteed characteristics and in accordance with the Danish Product Liability Act.
  3. Information in accordance with the Danish Environmental Protection Act and associated statutory order (WEEE order).

    As a distributor of items of which the sale may include single-use and rechargeable batteries, we are legally obliged under tthe WEEE order to inform you as follows:

    Single-use and rechargeable batteries must not be disposed of as household waste. You may return single-use or rechargeable batteries after use to us by post or drop them off without charge at a specialist location near you (e.g. municipal waste collection centre or retailer). As the end-consumer, you are legally obliged to do so.

    The adjacent graphic means that single-use and rechargeable batteries must not be disposed of as household waste. The improper disposal of single-use and rechargeable batteries can have a harmful effect on the environment and on human health, due to the chemicals contained in the batteries. For this reason, disposing of old batteries separately is particularly important for the environment and health.

    Single-use and rechargeable batteries are also marked with the chemical symbols for the harmful substances that they contain. Batteries containing more than 0.0005% by mass of mercury, more than 0.002% by mass of cadmium or more than 0.004% by mass of lead are marked with the appropriate chemical symbols for those metals (e.g. Cd for cadmium, Pb for lead ad Hg for mercury).

Section III: Specific conditions for use of our pre-order service

The conditions stated in Section III apply if you select the "[Pre-Order]" option only.

  1. Pre-order and confirmation of receipt
    1. If, during the order process (clause 3), you click on "[Pre-Order Button]" to opt for the pre-order service, your pre-order acts as a request to us to apply to complete a purchase order with us. This is not the same as a binding statement.
    2. The pre-order must be made 24 hours before the flight departure time for us to consider it.
    3. After your pre-order has been completed, you will receive a confirmation of receipt by e-mail, which contains the order data and travel information and provides you with an order number. This confirmation is for informative purposes only and does not constitute a binding obligation. This is therefore no guarantee that the pre-ordered items shall be at the pick-up point or cash desk of the TAX FREE Heinemann shops that you have selected.
  2. Binding offer/missing delivery options/cancellation/change
    1. Once you have checked and confirmed the delivery options, order composition and item provision at the pick-up point or the cash desk, you will receive a pre-order confirmation by e-mail. Confirmation contains the order number, a guide to the pick-up point/cash desks and a link to your personal customer area, where you can call up the order status at any time.
    2. If the price of the item is lower upon collection at the pick-up point/cash desk than the confirmed item price in the pre-order confirmation, this lower price shall be valid.
    3. We will inform you immediately if, upon checking the delivery options, it seems that the item that you have ordered is not available. If only one part of the ordered item is available, the pre-order confirmation will bind you to purchase this item. At the same time, you will be informed immediately about the missing delivery option regarding the other items. In rare cases, a particular vintage of wine can completely sell out very quickly. In such cases, you will be provided with the following year's vintage, if it is similar in variety, price and quality.
    4. You have the right to cancel your order at any time. We will promptly confirm cancellation by e-mail. Changes are unfortunately not possible. However, depending on the airport it might be possible to place a new pre-order up to 24 hours before departure.
    5. You are in no circumstances obliged to pick-up or purchase the pre-ordered items. If you have not picked up the item by your flight's departure time, we will cancel the pre-order. Our binding obligation is no longer valid if items are not picked up by flight departure time.
  3. Conclusion of contract
    1. The contract comes into effect only after you accept our obligation by purchasing the pre-ordered goods at the cash desk in the TAX FREE Heinemann shop that you have selected.
    2. The price listed in the pre-order confirmation is due for payment upon collection.

Section IV: Final provisions

  1. Governing law
    Taking into account compulsory international private law regulations, the business relationship that exists between you and us is subject to the laws of Denmark, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. Complaints
    If you wish to file a complaint regarding a product purchased from the TAX FREE Heinemann online shop, you are always welcome to contact us.

    Heinemann can be contacted via:
    Email: service@heinemann-retail.dk
    Telephone: +45 2788 2362 Monday to Friday from 09.00 to 15.00
    Regular mail: Gebr. Heinemann Retail ApS, Vestvej 1, DK-2770 Kastrup
  3. Information regarding extrajudicial settlements
    The European commission provides a platform for online dispute resolution, specifically intended for consumers residing in a different EU country, which you can find at http://ec.europa.eu/consumers/odr. Any dispute arising out of or in connection with these T&Cs, where no prior agreement has been reached with Gebr. Heinemann Retail ApS, may be referred to Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg, www.naevneneshus.dk. Any continued disputes may hereafter be referred to the Consumer Complaints Board or the courts of Denmark.
  4. Legal consequences of the invalidity of individual regulations
    If a provision of these general terms and conditions is invalid, this shall not affect the validity of the contract as a whole. The relevant legal regulations shall apply in place of the ineffective provisions.

Date: January 2024