FAQ TAX FREE Heinemann Home delivery service
Have your purchases delivered conveniently to your home. What do you need to benefit from this offer? A valid flight ticket within the EU and a delivery address in Denmark.
Requirements
Who can order in the TAX FREE Heinemann Duty Free Online Shop?
Shopping at taxfree-heinemann.dk is something special. Unlike many other conventional online shops, taxfree-heinemann.dk is an online shop exclusively for airline passengers. To purchase items you will need:
How much can I order?
Already 180 days before your departure and on departure day until 23:59 o'clock you can browse and order to your heart’s content. The following order limits apply:
Do I have to pay duty on the goods I ordered?
No, you simply buy the goods and we take care of the rest. We have already paid duty and tax on all the goods.
Is there a minimum order quantity?
No, there is no minimum order quantity or minimum value.
Registration
Can I order something as a guest?
Yes, a guest order is possible.
What happens if I want to change my e-mail address?
Your e-mail address is the most important means of identification for us - please contact our Customer Service if you wish to make any changes.
How can I place an order?
You can place a mail order in a number of ways – whichever is most convenient for you: very easily in our online shop or directly at one of our airport shops.
What information do I need for the order?
You need the flight number and the departure date of your flight. You can find both on your booking confirmation. The flight number consists of an abbreviation for the airline and several numbers, e.g. SK501 . The name on the flight ticket must be the same as the name under which you registered in your user account.
Where to find my flight number?
You may find your flight number on your boarding pass, the booking confirmation of your airline or your travel agency as well as on the departure schedule of Copenhagen airport.
Why can’t I order an article online that I saw in your airport shop?
Our mail order service range of products differs from our range of products in the airport shops.
How can I pay an order?
Subject to the technical availability of the services, you can pay by MobilePay, credit card, Apple Pay or PayPal and only in DKK.
What is the PSD2 directive?
The EU Payment Services Directive 2 (PSD2) is into force since 14.9.2019. Online orders are now more secure, but new processes will result.
The two-factor authentication for credit card payments is decisive. This means that in addition to the credit card data, a further alloy (e.g. password or fingerprint) of the customer is also requested after you have clicked the order confirmation button.
This authentication can also be displayed in a different layout than the TAX FREE Heinemann website. Please also ask your bank which concrete security measures are implemented within the framework of the PSD2 directive.
Which promotions and coupons can I use online?
The following coupons can be redeemed online:
How do I receive my invoice?
You receive your invoice by e-mail.
*We only deliver in Denmark, excluding Greenland and the Faroe Islands.
**Within 30 days. Please note that maximum order quantities may vary in individual cases.