FAQ Click & Collect Service
Look for the item you want online and pick it up conveniently from the TAX FREE Heinemann shop in the airport on the day of your departure.
What are the conditions for using the Click & Collect service?
You need a valid flight ticket with flight number and departure date and must be at least 18 years of age.
You can pre-order online max. 14 days before and up to 24 hours (may vary depending on the airport shop chosen) before your flight and pick up your purchase in the TAX FREE Heinemann shop at the airport.
Where to find my flight number?
You may find your flight number on your boarding pass, the booking confirmation of your airline or your travel agency as well as on the departure schedule of Copenhagen airport.
At which airports can I use the Click & Collect service?
The TAX FREE Heinemann Click & Collect service is available to use for the Copenhagen airport.
How many items can I place on reserve? Are there any restrictions or quantity restrictions for certain articles?
You may only order normal household quantities. The following upper limits apply:
- A maximum of 3 items of the same product from the perfumes and cosmetics products range*
- A maximum of 24 bottles* of the same product from the range of liquor beverages*
- A maximum of 24 bottles* of the same product from the range of wine, sparkling wine or champagne beverages*
- A maximum of 99 items of the same product from the range of fine foods and sweets*
*within 30 days. Please note that the maximum order quantities may vary in individual cases.
Can I collect my Click & Collect order also after arrival?
Yes, you can choose whether you want to pick up your items before departure or after arrival.
I have not received a reservation confirmation. What now?
Naturally, we'd like it all to run smoothly. If you haven't received an order confirmation, our customer service is available to help you further.
When do I pay for the reserved items?
Simply pay for your pre-ordered items when you pick them up at the TAX FREE Heinemann shop at the airport. The price at the cash desk shall apply.
What means of payment are available to me?
When collecting your ordered items, you can pay in the shop either with your credit card or in cash and in almost any currency. Our current payment options are Dankort, Mastercard, Visa, MobilePay and Apple Pay.
How long before the flight can I cancel my reservation?
You may cancel your reservation at any time in your account under "Orders" and even on the spot in the shop.
My flight date or gate has changed. What do I have to do?
Please contact our customer service to have your pick-up date changed accordingly, or to find a new pick-up location in case of a gate change.